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IMPORTANT NOTE. This document makes the following assumptions:
1. You need to recover multiple Word and/or Excel documents. We do not consider
other document types here (usually they are much easier to recover).
2. The documents are protected with a password to open. All other password types
are easily recoverable, so they do not require special consideration.
3. Office 97/2000 encryption mode has been used (the only mode available in
Office 97/2000 and the default mode for Office XP/2003). If the obsolete (weak,
pre-Office 97 ) encryption method has been used, all such documents and used
passwords can be easily recovered. French version of Office also provides only
weak encryption (due to French laws). If the advanced encryption method has been
used (available as an option in Office XP/2003), all described methods (except
for the first one) are not suitable.
Same Password Recovery
Recently we made available a new recovery service, namely Same Password
Recovery. This service will help you save money (but not time!) if you have to
recover multiple documents protected with the same password. The process of
recovery takes up to 7 days (subject to availability) and the fee is $149. You
will receive a "Super Key" (but not the original password!) that will unlock any
Word or Excel document protected with the same password to open. Thus, this
method is cheaper than Express Recovery if you can wait for 7 days and have 5
(or more) documents with the same password.
Important note! It is impossible to find out in advance whether given documents
are encrypted with the same password. The only way to do it is to order Same
Password Recovery, and try to open all these files using the "Super Key". If you
documents have different passwords, the "Super Key" will unlock only one of
them. Please understand that we cannot issue a refund in such a case. Contact us
to check availability and obtain further information.
Privacy Note. We are committed to protecting your privacy. Same Password Recovery
does not require you to send us your documents. Like Express Recovery, it transmits
just a small piece (about 50 bytes) of the document's header to our server.
This data does not contain the document's contents or any other private information.
If you are interested in this option, please contact us.